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Shipping information

Shipping 

We are offering now FREE worldwide shipping for Limited time on all orders!  

All items are sent via registered post for safety and tracking purposes.

We are a UK Based Company but can offer Free Delivery Worldwide thanks to our stock being stored in our warehouses worldwide including UK,USA,ASIA and EU.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 48 hours for your tracking information to be updated

 

UK

Royal Mail (7-14  days ) Free postage

USA

USPS (around 5-10  days ) Free shipping

 

Australia, Canada                 

 USPS ( 7 - 18 days )                                                     Free shipping

 

Rest of World 

International (around 12  - 21 ) Free shipping

 

Shipping times are REAL estimates but unfortunately, cannot be guaranteed as it depends on the carrier. Remember: All items are sent via registered post and can be tracked.

**Please note international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

 

Please remember - we have a return policy, If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund.

In this case, Please send us an email to:  Service@CamdenTownStore.com

FAQ

  1. Q) How much is the shipping cost?

We offer a free shipping worldwide on all orders.

  1. Q) Do you offer bulk discounts?

Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you.

  you simply pay the cost of our shipping fees to send it to you.

 Q) I've  ordered two or more items, but only received one, why?

Sometimes items from the same order will be split into different packages in order to avoid additional fees.

You should receive any missing components of your order within one (1) week. However, if you don't – let us know. You can contact our support by emailing:
service@camdentownstore.com

Please keep all delivery packets as we will require them for evidence of shipment.

  1. Q) Where can I find my tracking no?
  2. This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive.

 

  1. Q) Where is my order?
  2. Please make sure to check your tracking number to see where your order currently is.  If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.

 

  1. Q) What do I do about customs fees?
  2. You should NOT incur any customs fees. Any problems please email us and we will help you on the matter.

 

  1. Q) The color looks different on my newly received item than what I see on the website – can I do something about this?

Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same.

 

  1. Q) How secure is my personal information?
  2. CamdenTownStore.com adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are safe and encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely. We use external payment processors like Paypal etc. So we don't keep any of your details on our records.

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